Sales Policy

Effective Date: March 14, 2025

At Wisecity, we are dedicated to offering high-quality mobile phones and providing exceptional customer service. Our Sales Policy outlines the terms and conditions under which we sell products, process orders, and handle transactions.

Order Process

When you place an order with Wisecity, we will confirm receipt of your order via email. Once your payment is processed, we will send you a shipping confirmation with tracking information. Please ensure all order details, including product selections, shipping address, and payment information, are correct before completing your purchase.

Payment Methods

We accept a variety of payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure payment methods as specified during checkout.

Payments must be received and processed before your order is shipped. Wisecity reserves the right to cancel or refuse any order if we suspect fraudulent activity or discrepancies in payment details.

Pricing

All prices listed on the Wisecity website are in USD and may be subject to change without notice. Taxes, shipping fees, and other charges will be added to your total purchase during the checkout process. We strive to provide accurate pricing, but errors may occur. If an error is found after an order is placed, we will notify you immediately and provide options to proceed with the corrected price or cancel the order.

Shipping and Delivery

We offer various shipping options for both domestic and international orders. Shipping costs will be calculated at checkout based on your location and the shipping method selected. Delivery times depend on the shipping option chosen and your location. We strive to ensure timely delivery, but Wisecity is not responsible for delays caused by third-party carriers or unforeseen circumstances.

Sales Tax

Sales tax is applied based on the shipping address and is calculated during the checkout process. The applicable tax rate is determined by the location of the delivery.

Promotions and Discounts

From time to time, we may offer promotions or discounts on select products. Promotions are valid for a limited time only and cannot be combined with other offers unless explicitly stated. Discount codes must be applied at checkout, and Wisecity is not responsible for errors in applying promotional offers.

Order Cancellations

Orders can be canceled before they are processed and shipped. If you wish to cancel your order, please contact our customer service team immediately at info@wisecity.xyz. Once your order has been shipped, it can no longer be canceled, but you may be eligible for a return or exchange based on our return policy.

Customer Service and Support

If you have any questions or concerns about our products, order process, or any other inquiries, our customer service team is here to help. You can reach us at:

We are committed to ensuring that your experience with Wisecity is smooth, secure, and satisfactory.

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