Shipping Policy

Effective Date: March 14, 2025

At Wisecity, we are committed to providing a smooth and reliable shopping experience for our customers. This Shipping Policy outlines our terms and conditions regarding the shipping process, including shipping methods, delivery times, and responsibilities.

1. Shipping Methods and Costs

We offer a variety of shipping methods to meet the needs of our customers. The available shipping options will be displayed at checkout, and you can select the method that best suits your needs. Shipping costs are calculated based on the delivery address, the size of your order, and the shipping method chosen. You will see the total cost before confirming your order.

2. Domestic Shipping (Within the United States)

For customers within the United States, we offer several shipping options, including:

  • Standard Shipping: Typically delivered within 5-7 business days.
  • Expedited Shipping: Delivered within 2-3 business days.
  • Next-Day Shipping: Delivered the following business day (available for orders placed before the cutoff time).

Shipping fees for domestic orders are based on your selected shipping method and location. We strive to ship all orders as quickly as possible.

3. International Shipping

We currently offer international shipping to select countries. The delivery time for international orders varies depending on the destination and the shipping method selected. Delivery times can range from 7 to 14 business days for most international destinations.

International shipping fees will be calculated at checkout and may vary based on the delivery address and the weight of the order. Customers are responsible for any customs duties, taxes, or import fees that may be incurred during international shipping.

4. Order Processing Time

Orders are typically processed within 1-2 business days of receiving payment. Please note that processing times may vary during peak seasons or promotional periods. Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can monitor the status of your shipment.

5. Shipping Delays

While we strive to ensure timely delivery, Wisecity is not responsible for delays caused by third-party shipping carriers, such as USPS, FedEx, or UPS. We are also not responsible for delays due to weather conditions, strikes, or other unforeseen circumstances.

6. Address Accuracy

It is essential to provide accurate and complete shipping information when placing an order. Wisecity is not responsible for delays or issues caused by incorrect or incomplete shipping addresses. Please double-check your shipping details before completing your purchase.

7. Shipping Restrictions

We currently do not ship to PO Box addresses, APO/FPO addresses, or certain remote locations. Please check with our customer service team for any specific shipping restrictions or to inquire about shipping to restricted areas.

8. Damaged or Lost Shipments

If your order is lost or damaged during shipping, please contact our customer service team immediately at info@wisecity.xyz. We will work with the shipping carrier to resolve the issue and ensure that you receive your order in a timely manner. We may request that you provide photos of any damaged items to process the claim.

9. Return Shipping

If you need to return an item, please refer to our Refund and Return Policy for detailed instructions. Return shipping costs are typically the responsibility of the customer, unless the return is due to an error on our part or a defective product.

10. Contact Us

For any questions or concerns about shipping, please contact our customer service team at:

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