Refund and Return Policy

Effective Date: March 14, 2025

At Wisecity, we strive to ensure complete customer satisfaction with every purchase. If you are not fully satisfied with your purchase, we offer a flexible return and refund policy to make the process as easy and hassle-free as possible.

Returns

You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when it was received.
  • A receipt or proof of purchase is required to process the return.

How to Initiate a Return

To initiate a return, please contact our customer service team at info@wisecity.xyz or call us at 845-555-5174. Once your return request is approved, we will provide you with detailed instructions on how to return the product.

Return Shipping: Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong product or defective item). We recommend using a trackable shipping service to ensure that your return is received safely.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, a credit will be issued to your original payment method within 5-10 business days.

Please note that shipping costs are non-refundable, and any promotional discounts or free shipping offers may be adjusted based on the returned items.

Exchanges

We offer exchanges for items that are defective or damaged during shipping. If you need an exchange for the same item or a different model, please contact us within 30 days of receiving your order. Our team will guide you through the exchange process.

Non-Returnable Items

The following items are non-returnable:

  • Products that have been used or opened and are no longer in their original condition.
  • Items marked as final sale or clearance.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at info@wisecity.xyz. We will work with you to resolve the issue by offering a refund, replacement, or exchange based on your preference.

Contact Us

For any questions or concerns about our refund and return policy, or if you need assistance with a return or exchange, please feel free to reach out to us at:

We appreciate your business and are committed to ensuring that your shopping experience with Wisecity is a positive one