Payment Policy

Effective Date: March 14, 2025

At Wisecity, we aim to make your shopping experience secure and convenient. This Payment Policy outlines the payment methods we accept, billing procedures, and other related terms to ensure that your transactions are smooth and hassle-free.

1. Accepted Payment Methods

We accept a variety of secure payment methods to ensure you can choose the most convenient option for your purchase:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Other secure payment methods may be available based on your location, including local payment systems.

Payments must be processed and cleared before your order is shipped. All payment transactions are secure and are processed through trusted third-party payment processors.

2. Payment Authorization

When you place an order on our website, we will authorize your payment method to confirm the availability of funds. Your payment is not fully charged until your order is shipped. If there are any issues with your payment, we will notify you immediately and work to resolve the issue.

3. Pricing and Taxes

All prices listed on Wisecity are in USD (United States Dollars). Prices may be subject to change without prior notice. Applicable sales taxes will be calculated and applied during checkout based on your shipping address. The final total, including taxes, shipping fees, and any discounts, will be clearly displayed before you complete your purchase.

4. Currency

All transactions on Wisecity are processed in US dollars (USD). If you are purchasing from outside the United States, your bank or payment provider may apply conversion fees for foreign currency transactions.

5. Payment Security

We prioritize the security of your personal and payment information. Our website uses SSL encryption to secure sensitive data during transmission. We do not store your full payment details, such as credit card numbers, on our servers. All payments are processed through PCI-compliant third-party payment processors.

6. Failed or Declined Payments

If your payment is declined or fails for any reason, you will be notified via email or through our website. We will not process your order until the payment is successfully cleared. You may need to provide alternative payment information to complete your purchase.

7. Order Cancellations and Payment Issues

If your payment is unsuccessful or if we detect any fraud or suspicious activity, we reserve the right to cancel or refuse your order. We will contact you for further clarification if needed, and you may be required to provide additional payment details or information to complete your transaction.

8. Promotional Discounts and Offers

If you have a discount code or promotion, you must apply it during the checkout process. Promotional discounts cannot be combined with other offers unless stated otherwise. If your payment method fails to process after applying a discount, the discount will no longer be valid, and the full price will apply to your order.

9. Refunds

Refunds are processed to the original payment method once your return is approved. Depending on the payment method used, it may take 5-10 business days for the refund to appear on your account.

10. Customer Support

For any questions related to payments, billing, or transactions, please contact our customer service team at:

We are here to help ensure that your payment process is smooth and secure.

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